Frequently Asked Questions
Do you test on animals?
Absolutely not. We will never test our products on animals! If you'd like to use our products on your pets, we recommend consulting your vet first to ask any questions.
Where are you located?
We are headquartered in Austin, TX!
Are your products made in the US?
Yes! While we source some ingredients around the world (when it allows us to offer better quality options), all of our products are manufactured within the US, always.
What payment methods do you accept?
We accept all major credit and debit cards.
Where do you ship to?
We ship to all states within the US, Canada, Europe, Central America, AU/NZ, and South America!
What are your shipping costs?
We offer free shipping on all orders to all states in the US except Hawaii and Alaska. There is a small shipping fee for orders going to Hawaii and Alaska based on weight. International shipping rates are based on location and will be populated at checkout.
How long will it take to get my order?
Expect your order to leave our facility within 1 business day. If shipping within the US, please allow another 4-7 business days for delivery to your doorstep. We also offer free 2-Day for orders over $125. If shipping internationally, expect 7-30 days for economy and 4-12 business days for expedited.
Please note for international orders:
Duties must be paid upon delivery for all international orders.
All landed costs (duties, taxes, and fees) are collected on imports by your country’s customs authorities. The order value, shipping charges, types of commodities and their value, country of manufacture, and trade agreements all dictate the import duties, taxes, and fees levied by your country. The duties and taxes are mandatory and must be paid upon delivery.
My order was returned to sender. What can I do?
Please contact email@example.com with your order number and a different shipping address. For orders returned to sender, it is necessary for the customer to pay shipping for the new shipment with your items.
I received a delivery notification, but my package is missing.
Once your package has been delivered, Blossom Essentials is not liable for stolen/missing packages. We recommend reaching out to the carrier, usually your local post office, to file a claim. Please note, if your tracking says DHL or UPS Mail Innovations, these carriers hand off the package to USPS to get delivered to your door, so you'll need to contact USPS and not the original carrier.
What is your return policy?
We offer a 60-day guarantee on all of our products. If you’re unhappy with your order for any reason, please email firstname.lastname@example.org and we can take care of you. We issue full refunds for product(s) returned within 60 days, however, we do not cover return shipping. We also do not refund any shipping charges incurred by the customer when returning products (only applies to orders that do not have free shipping).