Absolutely not. We will never test our products on animals, and we are actually Leaping Bunny Certified! If you'd like to use our products on your pets, we recommend consulting your vet first to ask any questions.

We are headquartered in Austin, TX. Our main warehouse location that we ship from is in San Marcos, Texas.

Yes! All of our skincare topicals and ingestibles are manufactured in the USA. However, we source some ingredients around the world when it allows us to offer better quality options. Additionally, our non-skincare accessories and tools are produced in China.

We accept all major credit cards, Shop Pay, and PayPal. 
For your safety, we do not keep any credit card numbers on file. And, all credit cards are secured by Shopify or PayPal.

Due to how fast we fulfill orders, we typically can't edit or cancel an order once it is placed. This especially includes any orders placed over the weekend, as our customer support staff works regular business hours. Please keep in mind, we fulfill orders often in the same day they were placed!

We offer free shipping in the USA on orders over $55. All orders under $55 is a flat fee of $7.95.

International shipping rates are based on weight, location and duties, and will be populated at checkout.

Expect your order to leave our facility within 1-2 business days. If shipping within the US, please allow another 4-6 business days for delivery to your doorstep unless a faster shipping option is chosen.

If shipping internationally, expect 6-14 business days for economy and 2-5 business days for expedited.

Please note, if you pre-ordered an item, you will receive a shipping notification once it is in stock and ready to ship.

Please contact support@tryblossom.com with your order number and a different shipping address.

*If your package was returned to sender, we do not refund shipping charges.

Yes, we can now offer international DDP shipping options where duties and taxes are paid during checkout. You will no longer be subject to those costs once you receive your order. 

All orders are shipped with tracking information, if for some reason your order's tracking does not update for 15 business days or longer, as per DHL/USPS policies, It will be considered lost and we will reship your order at our expense. As per DHL/USPS, we must wait 15 business days before we can file a lost package claim. 

Blossom Essentials does not refund orders for packages that are lost or stolen.

Sometimes packages are scanned under the wrong setting as the mail carrier is loading his or her truck for the day's delivery which triggers the delivered email you received. Please wait 3 business days before reaching out to us via email at support@tryblossom.com as it typically arrives in that time.

We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you. 

We issue full refunds for products returned within 30 days of the shipment delivery date. We do not cover return shipping or refund shipping charges incurred at the time of purchase (only applies to orders that do not have free shipping).

Please keep your return tracking number for reference until we confirm acceptance. Also, please allow up to 10 business days to process the return once received.

*If you received a damaged product, please email us at support@tryblossom.com with a photo of the damaged item + shipping box within 48 hours of receiving your package so we can replace it. If your order was left outside for more than 48 hours, we are not liable for any melted or leaking products. 

*Blossom Essentials does not refund orders for packages that are lost or stolen. 

*If your package was returned to sender, we do not refund shipping charges.

If you'd like to create a return, please visit our specific returns page to begin the process!

ACCEPTED RETURNS

All products aside from gift cards and those marked as Final Sale can be returned within the accepted return window. 

If you receive a free gift with your order, and you want to return your order, you must send back the free gift as well. Blossom has the right to refuse the return or deduct the retail price of the free gift from the refund if the free item is not shipped back as well.

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.

If you received a damaged product, please email us at support@tryblossom.com with a photo of the damaged item + shipping box within 48 hours of receiving your package so we can replace it.

Please note, if your order was left outside for more than 48 hours, we are not liable for any melted or leaking products unless caused by a broken jar. *Blossom Essentials does not refund orders for packages that are lost or stolen unless you purchase shipping insurance. 

When you sign up for a subscription, you’ll be charged as soon as you place your first order. Depending on your plan, you’ll be billed every 30, 60 or 90 days.

Is your subscription renewal coming up but you're not quite ready for a new jar? No problem! You can push your next shipment out to any day you'd like, or you can even swap or modify it however you'd like.

We want to simplify this process as much as possible. All you need to do is visit our Manage Subscriptions page that can either be found in our top menu (labeled Login) or in our website footer! Enter your email or phone number and you'll get sent a 6 digit code to log in. Scroll to the bottom and there you can cancel!

But don't forget, you can always change the renewal date, frequency or product if you love your Blossom products but just aren't quite ready for more!

Please keep in mind that any open orders created before you canceled your subscription will still be processed and shipped out. In most cases we ship out same day, and if your order has already been picked, we can not make edits to it or cancel the current shipment.