Frequently Asked Questions
Do you test on animals?
Absolutely not. We will never test our products on animals! If you'd like to use our products on your pets, we recommend consulting your vet first to ask any questions.
Where are you located?
We are headquartered in Austin, TX!
Are your products made in the US?
Yes! While we source some ingredients around the world (when it allows us to offer better quality options), all of our products are manufactured within the US, always.
What payment methods do you accept?
We accept all major credit and debit cards.
Where do you ship to?
We now ship worldwide with DDP shipping!
What are your shipping costs?
We offer free shipping on all orders to the Contiguous US on orders over $55. All orders under $55 is a flat fee of $7.95. Shipping fees for orders going to Hawaii and Alaska are based on weight. International shipping rates are based on location and will be populated at checkout.
How long will it take to get my order?
Expect your order to leave our facility within 1-2 business days. If shipping within the US, please allow another 4-7 business days for delivery to your doorstep unless a faster shipping option is chosen. If shipping internationally, expect 6-14 business days for economy and 2-5 business days for expedited. Please note, if you pre-ordered an item, you will receive a shipping notification once it is in stock and ready to ship.
Please note for international orders:
Update**: We can now offer international DDP shipping options where duties and taxes are paid during checkout. You will no longer be subject to those costs once you receive your order.
My order was returned to sender. What can I do?
Please contact firstname.lastname@example.org with your order number and a different shipping address. For orders returned to sender, it is necessary for the customer to pay shipping for the new shipment with your items.
I received a delivery notification, but my package is missing.
Once your package has been delivered, Blossom Essentials is not liable for stolen/missing packages. We recommend reaching out to the carrier, usually your local post office, to file a claim. Please note, if your tracking says DHL or UPS Mail Innovations, these carriers hand off the package to USPS to get delivered to your door, so you'll need to contact USPS and not the original carrier.
What is your return policy?
We issue full refunds for products returned within 30 days. We do not cover return shipping or refund shipping charges incurred at the time of purchase (only applies to orders that do not have free shipping).
If you received a damaged product, please email us at email@example.com with a photo of the damaged item + shipping box instead of using this portal.
If you'd like to create a return, please visit our specific returns page to begin the process!