Frequently Asked Questions

Got questions? We’ve got the answers.

Q Do you test on animals?

Absolutely not. We will never test our products on animals! If you'd like to use our products on your pets, we recommend consulting your vet first to ask any questions.

Q Where are you located?

We are headquartered in Austin, TX but we ship out of Dallas, Texas!

Q Are your products made in the US?

Yes! While we source some ingredients around the world (when it allows us to offer better quality options), all of our products are manufactured within the US, always.

Q What payment methods do you accept and is my information secure?

We accept all major credit cards, PayPal, and Buy Now Pay later option, Klarna. 
For your safety, we do not keep any credit card numbers on file. And, all credit cards are secured by Shopify, PayPal, or Klarna. 

Q If you're having trouble removing Evie from the bottle

With the conditioner's thicker texture, it may be difficult for you to squeeze it out of the bottle. So we are now including an additional pump separately in your order free of charge!

Shipping & Returns
Q Can I edit or cancel my order after it's been placed?

Due to how fast we fulfill orders, we typically can't edit or cancel an order once it is placed. This especially includes any orders placed over the weekend. Please keep in mind, we fulfill orders often in the same day they were placed!

Q What are your shipping costs?

We offer free shipping on all orders to the Contiguous US on orders over $55. All orders under $55 is a flat fee of $7.95. Shipping fees for orders going to Hawaii and Alaska are based on weight. International shipping rates are based on weight, location and duties, and will be populated at checkout.

Q How long will it take to receive my order?

Expect your order to leave our facility within 1-2 business days. If shipping within the US, please allow another 4-7 business days for delivery to your doorstep unless a faster shipping option is chosen. If shipping internationally, expect 6-14 business days for economy and 2-5 business days for expedited. Please note, if you pre-ordered an item, you will receive a shipping notification once it is in stock and ready to ship.

Q My order was returned to sender. What can I do?

Please contact support@tryblossom.com with your order number and a different shipping address.

*If your package was returned to sender, we do not refund shipping charges.

Q Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

Update**: We can now offer international DDP shipping options where duties and taxes are paid during checkout. You will no longer be subject to those costs once you receive your order. 

Q Where is my package?

All orders are shipped with tracking information, if for some reason your order's tracking does not update for 15 business days or longer, as per DHL/USPS policies, It will be considered lost and we will reship your order at our expense. As per DHL/USPS, we must wait 15 business days before we can file a lost package claim. 

Blossom Essentials does not refund orders for packages that are lost or stolen. 

Q I received a delivery notification but my package is missing.

If your order is marked as delivered but you have yet to receive it, please wait 3 business days before reaching out to us via email at support@tryblossom.com.

We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you. 

Q Where do you ship?

We now ship worldwide with DDP shipping! 

Q What is your return policy?

We issue full refunds for products returned within 30 days of the shipment delivery date. We do not cover return shipping or refund shipping charges incurred at the time of purchase (only applies to orders that do not have free shipping).

Please keep your return tracking number for reference until we confirm acceptance. Also, please allow up to 10 business days to process the return once received.


*If you received a damaged product, please email us at support@tryblossom.com with a photo of the damaged item + shipping box within 48 hours of receiving your package so we can replace it. If your order was left outside for more than 48 hours, we are not liable for any melted or leaking products. 

*Blossom Essentials does not refund orders for packages that are lost or stolen. 

*If your package was returned to sender, we do not refund shipping charges.


If you'd like to create a return, please visit our specific returns page to begin the process!

Q My products arrived damaged, what should I do?

If you received a damaged product, please email us at support@tryblossom.com with a photo of the damaged item + shipping box within 48 hours of receiving your package so we can replace it.

Please note, if your order was left outside for more than 48 hours, we are not liable for any melted or leaking products unless caused by a broken jar. *Blossom Essentials does not refund orders for packages that are lost or stolen. 

Subscriptions
Q How do Blossom subscriptions work?

When you sign up for a subscription, you’ll be charged as soon as you place your first order. Depending on your plan, you’ll be billed every 30, 60 or 90 days.

Is your subscription renewal coming up but you're not quite ready for a new jar? No problem! You can push your next shipment out to any day you'd like, or you can even swap or modify it however you'd like.

Q How do I cancel my subscription?

We want to simplify this process as much as possible. All you need to do is visit our Manage Subscriptions page that can either be found in our top menu (labeled Login) or in our website footer! Enter your email or phone number and you'll get sent a 6 digit code to log in. Scroll to the bottom and there you can cancel!

But don't forget, you can always change the renewal date, frequency or product if you love your Blossom products but just aren't quite ready for more!

Q Can I cancel my subscription order after it's already been placed?

Please keep in mind that any open orders created before you canceled your subscription will still be processed and shipped out. In most cases we ship out same day, and if your order has already been picked, we can not make edits to it or cancel the current shipment.